Refund policy

Returns & Refunds

30 days, no questions asked. Send it back, keep your reasons.

You have 30 days from the day your order arrives to decide it isn't for you. Wrong size, wrong vibe, or you simply changed your mind — you don't owe us an explanation.

How to start a return

Email support@bazzai.com with your order number and which item is coming back. We'll reply with the return address and simple instructions.

Please wait to hear from us before you ship anything. Everything we make is printed to order by our print partner, so returns go to their facility — not to our mailing address. Sending it to the wrong place is the one thing that slows this down.

What condition the item needs to be in

Unworn, unwashed, and in the condition it arrived, with any tags still attached. Try it on, walk around the house, change your mind — that's exactly what the 30 days are for. Just don't wear it out for a weekend and then decide.

Who pays return shipping

You do. Getting it to you was free — getting it back to us is on you. That is the trade for a no-questions-asked window this long.

Arrived damaged, misprinted, or just plain wrong? Different story. Tell us and we will replace it free or refund you in full — you will not need to send anything back.

Refunds

Once your return arrives and is checked in, we approve the refund within 2 business days and send it back to your original payment method. Your bank or card issuer usually takes another 5 to 10 business days to post it — that part is out of our hands, but it does land.

We refund what you paid for the item. Return postage on change-of-mind returns isn't refunded.

Exchanges

Every piece is printed to order, so we don't do straight swaps. Send the original back for a refund and place a new order in the size or color you want — it's faster than waiting on an exchange.

Cancellations

Orders go into production quickly. If you need to cancel, email us right away and we'll stop it if we still can. Once it's printed, it falls under the 30-day return above.

Questions

Email support@bazzai.com with your order number and we'll sort it out.